Solved: Upgraded phone

Ken6 · ‎02-02-2021

I'm trying to set up my upgraded phone . I've trasnfered all data and apps successfully can use e mail and whatsapp but can't use the phone to make or receive calls and can't send or receive sms texts . Do I need to remove my old phone, in settings, from the network before the new phone will work , please ?

MI5 · ‎02-02-2021

@Ken6

You need to use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2021

@Ken6

You need to use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ken6 · ‎02-02-2021

Many thanks

MI5 · ‎02-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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