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Upgraded phone and got Disney+ for 6 months

FiBe
Level 1: Joiner
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I’ve just upgraded my phone and tariff which came with 6 months free Disney + as an O2 customer I already subscribe to Disney + and get £2 my subscription. How do I get my 6 months free?

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MI5
Level 94: Supreme
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@FiBe 

You would need to cancel your current subscription and activate the free offer.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@FiBe 

You would need to cancel your current subscription and activate the free offer.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GreenBadger
Level 4: Observant
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If the Disney plus is linked to the same email address as the O2 account it should automatically update the billing to be free for the 6 months. After those 6 months things will continue as they did before with the £2 discount

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