Solved: Upgraded - new number?

Anonymous · ‎20-07-2014

Hey all, just upgraded my phone (from Samsung s3 to an s5!) Do I get a new number or will I have to keep the old number? A new number would be awesome....

Anonymous · ‎20-07-2014

Hi

With an upgrade you keep your number.

Just put your current SIM card in your new phone.

If you've moved into a 4G tariff then you'll need a sim with 4G printed on it. You'll get one with the phone. Just perform the simswap here http://swapmysim.o2.co.uk/ when you receive the S5 and new SIM card.

Or speak to Cs on 202 about changing your number after the upgrade.

It's free for the 1st time.

View solution in original post

Anonymous · ‎20-07-2014

Hi

With an upgrade you keep your number.

Just put your current SIM card in your new phone.

If you've moved into a 4G tariff then you'll need a sim with 4G printed on it. You'll get one with the phone. Just perform the simswap here http://swapmysim.o2.co.uk/ when you receive the S5 and new SIM card.

Or speak to Cs on 202 about changing your number after the upgrade.

It's free for the 1st time.

MI5 · ‎20-07-2014

It's your choice to either keep your old number or take a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-07-2014

Thanks for your help people! 🙂

Anonymous · ‎22-07-2014

You're very welcome and Glad your sorted.

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