Solved: Upgraded my sim only and opted to keep my sim but ...

Joe6 · ‎08-04-2020

Hi I was offered an upgrade, and I chose to upgrade my sim only and keep sim, the order is on my orders, however I have no confirmation in email and I'm not sure if it will just update over my existing contract? I'm slightly concerned that I've upgraded and I will get charged for both contracts.

MI5 · ‎08-04-2020

Yes it won't be much different this month but should be at the new price next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-04-2020

@Joe6

You can check in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-04-2020

If you upgraded you will only be charged for one contract @Joe6

Veritas Numquam Perit

Joe6 · ‎08-04-2020

Also, I downloaded the O2 app and looks like it has been upgraded, but its saying that I have another payment of my old contract, also it does not offer me 6 months disney plus which it stated when upgrading

MI5 · ‎08-04-2020

Payments don't stop for old contract, it is merged into the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joe6 · ‎08-04-2020

what di you mean by merged?

MI5 · ‎08-04-2020

Your billing date doesn't change. Next payment will be a combination of old and new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joe6 · ‎08-04-2020

Dies this mean I will be paying for old contract and new upgrade? so ill be getting 10GB for £15 (old) and 20GB (£15) new? Thanks

MI5 · ‎08-04-2020

Your allowances will swap immediately and the difference in cost will be applied to your bill pro rata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joe6 · ‎08-04-2020

I really appreciate your help on this. But just need one more clarification. So my old contract is £16 month and my new one is £15 a month. Does this mean that £1 will be added each month? so it will be £16 month? Thanks

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