Upgraded my sim only and opted to keep my sim but no confirmation

[Joe6]

Hi I was offered an upgrade, and I chose to upgrade my sim only and keep sim, the order is on my orders, however I have no confirmation in email and I'm not sure if it will just update over my existing contract? I'm slightly concerned that I've upgraded and I will get charged for both contracts. 

[MI5]

@Joe6 

You can check in your MyO2 http://www.o2.co.uk/myo2

[Cleoriff]

If you upgraded  you will only be charged for one contract @Joe6 

[Joe6]

Also, I downloaded the O2 app and looks like it has been upgraded, but its saying that I have another payment of my old contract, also it does not offer me 6 months disney plus which it stated when upgrading

[MI5]

Payments don't stop for old contract, it is merged into the new one.

[Joe6]

what di you mean by merged?

[MI5]

Your billing date doesn't change. Next payment will be a combination of old and new contract.

[Joe6]

Dies this mean I will be paying for old contract and new upgrade? so ill be getting 10GB for £15 (old) and 20GB (£15) new? Thanks

[MI5]

Your allowances will swap immediately and the difference in cost will be applied to your bill pro rata.

[Joe6]

I really appreciate your help on this. But just need one more clarification. So my old contract is £16 month and my new one is £15 a month. Does this mean that £1 will be added each month? so it will be £16 month? Thanks