Upgraded my SIM only plan for an iPad now my SIM only number I can't make or receive calls

[overthebar77]

Hi,

Can anyone please advise I upgraded my SIM only contract (calls, texts and data) to an iPad. Innocently I assumed I would receive a new number with the iPad but that is not the case. The problem is I used the number in a mobile for years. Now it's linked to my iPad. Has anyone else been in the same situation? I have asked in an O2 store and they advised I would have to pay off the device in full so then I would be able to add the calling feature again to the number.  I asked also could a SIM swap work and they said my next bill would then ask for the device full amount. Would possibly a divert work for incoming calls to my old number to another number I'll use until the device is paid off in full? any ideas please would be appreciated.

Thank you

[MI5 · Accepted solution]

@overthebar77 

Unfortunately you are stuck with what you have until the ipad is paid off.

Did you not see the warnings online when you upgraded rather than taking a new contract?