Solved: Upgraded Phone Amazon Fire Does Not Detect Sim

Anonymous · ‎12-04-2015

hi i received my phone yesterday which is a upgrade from my old one the amazon fire phone. i did the swap sim steps and my old one is now not connected to the network but my new phone will not detect the sim card

Anonymous · ‎15-04-2015

I have printed the return label and decided to send it back.It's a shame as i quite liked the phone.

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jonsie · ‎12-04-2015

You need to switch the phone off and on at regular intervals until the sim connects to the network.

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MI5 · ‎12-04-2015

It can take up to 24 hours to fully complete the change over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-04-2015

it's not detecting the sim card the phone not just not connecting is that normal?

MI5 · ‎13-04-2015

No, not normal.
Are you sure you have it in correctly? If so, I would take it back to shop to be checked and exchanged if faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-04-2015

Followed the guides and it sadly looks like it may be faulty the sim card. If you take it to a shop should they be able to sort something out or will i have to send it back?

jonsie · ‎13-04-2015

The store will sort a faulty sim card for you.

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Toby · ‎13-04-2015

Sorry to hear that you might need to visit a store @Anonymous , but do let us know what you think of the Amazon Fire once you get to grips with it

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Anonymous · ‎14-04-2015

I took it to the shop and the sim was damaged faulty so they did a sim swap which they did say can take 24 hours it's now over that now and it still says no sim

Cleoriff · ‎14-04-2015

@Anonymous wrote:
I took it to the shop and the sim was damaged faulty so they did a sim swap which they did say can take 24 hours it's now over that now and it still says no sim

Have you rebooted the phone i.e turned it off and back on again?... You may need to do this a couple of times to complete the swap..

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