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Anonymous
Posts: 0

Upgrade

dear O2
I placed an upgrade a couple of weeks ago for my iPhone 6, then my wife's a day later. She got hers on launch day I'm still waiting. This I'm sure has to do with the colour I requested. However.. I've received messages telling me my Amazon fire is coming, apologies, and now the amazing 4g that I can't use because you haven't upgraded me yet!!! I would suggest a little more thought goes into future messages for example a friendly timescale update for those who are waiting and maybe a message saying I know your still waiting but 4g will be fantastic when you get your new phone. Yours very close to cancelling Brian
Posts: 89,189
Topics: 536
Solutions: 11,622
Registered: ‎04-04-2012

Re: Upgrade

Hi Brian, feel free to join in with the other threads for people still waiting in the Apple section......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Upgrade

Hi

As fellow customers like you I'm sure we all sympathise with your situation.

Perhaps ring O2 on 202 for official info on your order status.
Posts: 71,694
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: Upgrade

[ Edited ]

Admire your patience but you may be better posting in the main thread running.