Upgrade

[Vicky65]

I’m trying to upgrade my phone but it says I can only recycle my phone but I have the switch up in my phone 

[MI5]

@Vicky65 

Trust me with this.

Do it in store. Way too many issues doing it online.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

[jonsie]

So many problems returning the phone on switchup now

What was once a simple process instore has now been made  far too complex by O2

Customers end up paying for two phones and it seems there is no one capable enough in customer service to make the necessary amendments to the system

They seem to want to deal with incorrect bills on a month by month basis or by dealing with complaints that take weeks to get response

I see many tears of frustration in the coming weeks/months....

[MI5]

Name me one thing they HAVEN'T screwed up lately........

[jonsie]

Err...nope....thought long and hard and can't think of anything !!

[gmarkj]

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@MI5 wrote:

Name me one thing they HAVEN'T screwed up lately........

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Pixel 9 launch... nope

iPhone 16 launch... nope

Upgrading to new customer platform... not entirely