This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrade

Go to solution
Allannah24
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-07-2023 10:04

on ‎06-07-2023 10:04

Can i upgrade without having to give my old phone back 

Message 1 of 3
409 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
jonsie
Level 94: Supreme
  • 96277 Posts
  • 614 Topics
  • 7181 Solutions
Registered:

on ‎06-07-2023 12:10

on ‎06-07-2023 12:10

On a Refresh contract the phone is yours once it's been paid off or if you upgrade

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


View solution in original post

Message 3 of 3
385 Views
0 Kudos
2 REPLIES 2

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12283 Posts
  • 75 Topics
  • 3254 Solutions
Registered:

on ‎06-07-2023 10:23

on ‎06-07-2023 10:23

@Allannah24 

 

Yes, if a normal upgrade, if Switch Up then no. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
400 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 96277 Posts
  • 614 Topics
  • 7181 Solutions
Registered:

on ‎06-07-2023 12:10

on ‎06-07-2023 12:10

On a Refresh contract the phone is yours once it's been paid off or if you upgrade

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
386 Views
0 Kudos
Top Kudoed Authors
View All
Top