@Leggy
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
It could also depend on what and where you joined o2
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
