Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Upgrade

I’ve had a text about upgrading in store and O2 will make up the difference. However I can’t see anything about it online or on the app
Posts: 84,432
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Upgrade

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

other numbers

Guide: Coronavirus Community Help and Support