Upgrade

[Grannyjo1]

I don’t find it easy to do the chat online, chatted last week for ages, waiting on bag to return, still not received
Started another chat and then lost it

I understand they won’t cancel upgrade till they revive phone back but still waiting on bag and probably paying the upgrade price for phone I’m not using

[MI5 · Accepted solution]

@Grannyjo1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Cleoriff]

Hi @Grannyjo1 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Grannyjo1]

Thanks

[MI5]

You're welcome