on 16-11-2020 12:02
on 16-11-2020 12:04
You need to ask customer service to override the 6 months to allow the upgrade Guide: Coronavirus Community Help and Support
on 24-11-2020 11:24
on 24-11-2020 11:28
Hi this was regarding my upgrade I was told 3 months now 6 months when ee have offerd me the new iPhone 12 I’ve been a customer for 3 months payed over the odds for my sim only never missed a paymeant how could it Ben possible I have to wait 6 months please
on 24-11-2020 11:32
on 24-11-2020 11:32
You'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen if you have to.
Veritas Numquam Perit
on 24-11-2020 11:38
on 24-11-2020 11:38
on 24-11-2020 12:22
on 24-11-2020 12:22
O2 seem to be much stricter which is annoying as they use the same credit reference agencies as the other networks.
on 24-11-2020 17:29
on 24-11-2020 17:29
on 25-11-2020 10:52