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Cataholic2020
Level 5: Ponderer
  • 36 Posts
  • 11 Topics
  • 1 Solutions
Registered:
hi I've just upgraded my contract & separately added another 12month to my account but can't see it on my account or in my orders, Am I doing something wrong?
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Cataholic2020 

If accepted for the new contract, it can take 24 hours for it to show.

You need to call O2 if you want to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
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3 REPLIES 3

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Cataholic2020 

If accepted for the new contract, it can take 24 hours for it to show.

You need to call O2 if you want to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
579 Views

Cataholic2020
Level 5: Ponderer
  • 36 Posts
  • 11 Topics
  • 1 Solutions
Registered:
@MI5 thanks for that thought it maybe that was just checking
Message 3 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
572 Views