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Scott25
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on ‎27-05-2020 13:12

on ‎27-05-2020 13:12

Hi I've upgraded to a new s20 from a s8 2 days ago how long does it normally take?
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Cleoriff
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on ‎27-05-2020 13:16

on ‎27-05-2020 13:16

Hi @Scott25 

It depends if it's in stock. Despite what the website says, it isn't a live system.

You will get an email the night before it's dispatched. You can then track it online.

Veritas Numquam Perit

Girl in a jacket
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Scott25
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on ‎27-05-2020 13:21

on ‎27-05-2020 13:21

I changed my delivery date to 01/06/2020 so will I get an email a couple of days before that?
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MI5
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on ‎27-05-2020 13:23

on ‎27-05-2020 13:23

@Scott25 

The dispatch email goes out the night before delivery.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Scott25
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on ‎27-05-2020 13:28

on ‎27-05-2020 13:28

Ok thanks mate
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MI5
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on ‎27-05-2020 13:38

on ‎27-05-2020 13:38

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Scott25
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on ‎27-05-2020 15:04

on ‎27-05-2020 15:04

Can an upgrade get declined as o2 have already paid off the rest of my device plan.
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MI5
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on ‎27-05-2020 15:13

on ‎27-05-2020 15:13

@Scott25 

It's very unlikely to get declined on an upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Scott25
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on ‎27-05-2020 15:17

on ‎27-05-2020 15:17

Thanks mate
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Scott25
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on ‎27-05-2020 18:50

on ‎27-05-2020 18:50

Is it possible I could get my new phone after my delivery date or not?
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