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Scott25 · ‎27-05-2020

Hi I've upgraded to a new s20 from a s8 2 days ago how long does it normally take?

Cleoriff · ‎27-05-2020

Hi @Scott25

It depends if it's in stock. Despite what the website says, it isn't a live system.

You will get an email the night before it's dispatched. You can then track it online.

Veritas Numquam Perit

Scott25 · ‎27-05-2020

I changed my delivery date to 01/06/2020 so will I get an email a couple of days before that?

MI5 · ‎27-05-2020

@Scott25

The dispatch email goes out the night before delivery.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scott25 · ‎27-05-2020

Ok thanks mate

MI5 · ‎27-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scott25 · ‎27-05-2020

Can an upgrade get declined as o2 have already paid off the rest of my device plan.

MI5 · ‎27-05-2020

@Scott25

It's very unlikely to get declined on an upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scott25 · ‎27-05-2020

Thanks mate

Scott25 · ‎27-05-2020

Is it possible I could get my new phone after my delivery date or not?

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