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Tommy8
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I just upgrade my phone- same sim card as my last one, keeping the same number. Sim card stopping working this morning, when will it start working again?

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jonsie
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Put the new simcard in and keep rebooting the phone

number transfers are going very slow and don't usually happen at weekends

If you hagve no new sim

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Bambino
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Tommy8
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I did something when i bought it yesterday so that I could keep my old number. I haven't had a new sim so I just put my old sim into my new phone

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Bambino
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@Tommy8 If all you did was put your old sim into your new phone there shouldn't have been any problem. I suggest you take the sim out and try putting it back in again. Make sure you've put it in the right way. Sometimes it can be something as simple as that.

I DO NOT WORK FOR O2



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jonsie
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If you haven't got a network on your old simyou need to call

Use Skype to call the free numbers

Guide: Coronavirus Community Help and Support 

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Tommy8
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Its in the right way. It just says 'Sim card not provisioned'

 

They wanted me to change my number but I wanted to keep it. Maybe this is why its not working

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