on 02-05-2020 13:13
02-05-2020 13:15 - edited 02-05-2020 13:15
02-05-2020 13:15 - edited 02-05-2020 13:15
That's what a SIM swap does.
You'll need to call customer service now Guide: Coronavirus Community Help and Support
on 02-05-2020 13:17
on 02-05-2020 13:18
on 02-05-2020 13:18
You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
on 02-05-2020 13:25
on 02-05-2020 13:25
As I said, you'll need to call..
Try any number and say anything to get through Guide: How do I know my Community reward has been applied?