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Nadsta
Level 1: Joiner
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Can I change my upgraded phone once I've ordered it? It's not due to be delivered until Monday.
Message 1 of 7
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Cleoriff
Level 94: Supreme
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Hi @Nadsta 

Yes you have a 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
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MI5
Level 94: Supreme
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@Nadsta 

You need to take delivery then return it under the change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
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Nadsta
Level 1: Joiner
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Thank you
Message 4 of 7
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Nadsta
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Noted. Thanks for your help slight_smile
Message 5 of 7
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Cleoriff
Level 94: Supreme
  • 122357 Posts
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No problem @Nadsta  and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
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MI5
Level 94: Supreme
  • 143422 Posts
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Registered:
You're welcome wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
840 Views