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Pa
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on ‎23-09-2019 11:11

on ‎23-09-2019 11:11

When you upgrade do you have to cancel your old airtime plan, or does it instantly just move to new plan?
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Cleoriff
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‎23-09-2019 11:37 - edited ‎23-09-2019 11:40

‎23-09-2019 11:37 - edited ‎23-09-2019 11:40

@Pa 

You don't have to cancel anything. O2 do it all for you

https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile

Edited to add. If you upgrade EARLY then you pay off your device plan and upgrade when you like.

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎23-09-2019 11:37 - edited ‎23-09-2019 11:40

‎23-09-2019 11:37 - edited ‎23-09-2019 11:40

@Pa 

You don't have to cancel anything. O2 do it all for you

https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile

Edited to add. If you upgrade EARLY then you pay off your device plan and upgrade when you like.

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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on ‎24-09-2019 14:43

on ‎24-09-2019 14:43

Welcome to the community @Pa ! Which phone are you looking to upgrade to? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Cheryl2
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on ‎06-05-2020 18:51

on ‎06-05-2020 18:51

Wanting to upgrade my sim only contract as it finished but keep getting blank screen even though it says I can
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jonsie
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on ‎06-05-2020 18:53

on ‎06-05-2020 18:53

Try a different web browser @Cheryl2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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