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Upgrade

Upgrade
Level 1: Joiner
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Looking to upgrade my phone i have been with you for over 4 months but still cant upgrade
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Bambino
Level 84: Resplendent
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@Upgrade Firstly, this is not O2 you're talking to. This is a customer to customer community, and no one here has access to anyone else's account information. Secondly, you can look on your MyO2 page to see when you would be able to upgrade, but at a guess, I'd say that only being a customer for four months wouldn't be anywhere near a long enough amount of time to be able to do that. It might be an idea for you to speak to customer service. You can call them on 202 from your phone from 8am. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
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@Upgrade Firstly, this is not O2 you're talking to. This is a customer to customer community, and no one here has access to anyone else's account information. Secondly, you can look on your MyO2 page to see when you would be able to upgrade, but at a guess, I'd say that only being a customer for four months wouldn't be anywhere near a long enough amount of time to be able to do that. It might be an idea for you to speak to customer service. You can call them on 202 from your phone from 8am. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Anonymous
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@Upgrade If you are on a Refresh contathen you will need to pay off your device plan before you upgrade. Take a look at my guide here. 

 

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

 

If if you are on sim only then you can upgrade after 3 months of consecutive bills paid on time

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MI5
Level 94: Supreme
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3 month sim only upgrade to refresh T&C's here https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Upgrade, and welcome to the forum Wave I hope the information above helps you understand upgrades better, and please do let us know if you have any other questions smiling

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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