Solved: Upgrade

Jab360 · ‎13-05-2018

I have tried to upgrade my phone online today to be told I can’t pay by visa, has anyone else had this problem? Visa is one of the biggest payment forms worldwide this doesn’t make sense to me?

MI5 · ‎13-05-2018

You can normally but the online payment system often plays up.
Try calling customer services to pay http://www.o2.co.uk/contactus or pop into your local o2 store to upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-05-2018

You can normally but the online payment system often plays up.
Try calling customer services to pay http://www.o2.co.uk/contactus or pop into your local o2 store to upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎13-05-2018

@Jab360 Is your card UK based? O2 only accepts cards from UK banks for payments. We are all customers here, and cannot deal with account queries, so you will have to contact customer service.

I DO NOT WORK FOR O2

Jab360 · ‎13-05-2018

Yes I’m UK based, the operative on chat told me I could t use visa

MI5 · ‎13-05-2018

Don't believe what live chat tells you.
Call as I suggested.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-05-2018

Ordering online is a lottery these days.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-05-2018

Payment methods we accept online

If you are purchasing a product from the O2 website you can use all major credit/debit cards except Diners and Electron.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-05-2018

Live chat are extremely unreliable. I wouldn’t trust what they say with a grain of salt

EmilieT · ‎14-05-2018

Welcome to the forum, @Jab360 How are you getting on with this, did you manage to upgrade in the end? Which phone are you going for?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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