Solved: Upgrade

Anonymous · ‎30-01-2018

I just wanted to know if i can upgrade early without paying the remaining balance. Im due an upgrade in july.

Cleoriff · ‎30-01-2018

Hi @Anonymous Info on upgrading early is here https://www.o2.co.uk/help/pay-monthly/upgrading-your-device

You'll be able to upgrade for free if you've already paid off your Device Plan, or your contract has come to an end.

If you're on O2 Refresh, you can pay off the rest of your Device Plan and upgrade whenever you like. And if you're on standard contract, you might be able to pay a fee to upgrade early, if your contract hasn't come to an end yet.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎30-01-2018

Hi @Anonymous Info on upgrading early is here https://www.o2.co.uk/help/pay-monthly/upgrading-your-device

You'll be able to upgrade for free if you've already paid off your Device Plan, or your contract has come to an end.

If you're on O2 Refresh, you can pay off the rest of your Device Plan and upgrade whenever you like. And if you're on standard contract, you might be able to pay a fee to upgrade early, if your contract hasn't come to an end yet.

Veritas Numquam Perit

MI5 · ‎30-01-2018

Short answer is no.
You need to pay off what you owe on contract or device plan before you can upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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