Upgrade

[Anonymous]

Hi,

I need some advice: my contract is up next month. Today, o2 text me saying that they would pay the rest of my handset off if I upgrade now. I have been looking at the Samsung Galaxy S8 but the deals o2 are presenting are not good.  The Carphone Warehouse has a much better selection of deals.

I'm stuck here - do I upgrade with o2 now and pay more for less of a deal, do I cancel my contract and go to Carphone, or do I wait out the contract and see what deals are available then?

I have asked in store about matching the deals but they said that they do not do this.

Thanks in advance

[MI5 · Accepted solution]

If having a refresh contract is not important to you, go with the cheapest option.
You may get a small reduction from O2 if you call the re-contracts team and tell them you are thinking of leaving but it won't be a price match to CPW.

[Anonymous]

Hi,

Thanks for your response

So in this case do you think it would be best for me to call up, cancel (get a PAC code etc) and then just go to Carphone?

I just want the best deal - the phone I have was given on a good enough deal (as I thought) but I was constantly buying data so it was ending up costing me nearly twice as much every other month... Looking at this, I think that a good data deal would be better for me and I don't fancy paying £89 p/m 

Thanks 

[MI5]

You don't need a PAC.
Just go into CPW and upgrade with them in store.

[Anonymous]

Since my contract hasn't run out yet, wouldn't I need to cancel? Or should I wait the month until its up?

[MI5]

You can upgrade 1 month early, so I would at least wait until then unless you want to pay off the rest of what you owe.

[Anonymous]

My contract is up on 10August but Carphone says I'm not eligible to upgrade yet - I assume that would be different if it was 10th Aug... I don't know much about this I really appreciate all your help

[MI5]

No, it's definitely 1 month early but CPW will always try and force you into taking a new contract instead as they get more commission from O2 that way.

[Anonymous]

Oh thanks!!
I didn't know this!

Thank you so much!

[MI5]

Just be careful with CPW as they will offer cheaper contracts and then try and walk the price up with extras you don't really need.