Upgrade

[Anonymous]

hi, I've just got my new upgrade phone yesterday, how long does it take for the service to switch to my new phone and do I have to do anything? I was on 02 previously and just upgraded to newer phone

[Anonymous · Accepted solution]

call customer services to let them know you have your new handset and they can make it live.

[jonsie]

http://swapmysim.o2.co.uk/ Have you done the sim swap if you have a new sim?

[Anonymous]

Yeh sim is in and all charged up, literally just waiting for service to swap to new phone. Think I'll call customer services as the previous customer advices. Thanks

[Anonymous]

Ok, thanks will do, that's what I didn't know if I had to do or not. Cheers

[jonsie]

You need to keep switching the phone off and on till you get network coverage too. 

[MI5]

If you are using a new sim you need to do the sim swap but if your old sim is the same size you can just put it in the new phone and carry on as usual.

[Anonymous]

All sorted thanks, hadn't text O2 with new SIM card number! X

[jonsie]

Glad you got it sorted

[Anonymous]

Good advice - Good news