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on ā25-09-2024 18:12
Iām trying to upgrade my phone but it says I can only recycle my phone but I have the switch up in my phone
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on ā25-09-2024 18:53
Trust me with this.
Do it in store. Way too many issues doing it online.
Guide: Introducing O2 Switch Up. Swap phones whenever you want!
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on ā25-09-2024 19:39
So many problems returning the phone on switchup now
What was once a simple process instore has now been made far too complex by O2
Customers end up paying for two phones and it seems there is no one capable enough in customer service to make the necessary amendments to the system
They seem to want to deal with incorrect bills on a month by month basis or by dealing with complaints that take weeks to get response
I see many tears of frustration in the coming weeks/months....
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on ā25-09-2024 19:44
Name me one thing they HAVEN'T screwed up lately........
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on ā25-09-2024 19:53
Err...nope....thought long and hard and can't think of anything !!
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on ā25-09-2024 20:18
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on ā25-09-2024 20:18
@MI5 wrote:
Name me one thing they HAVEN'T screwed up lately........
Pixel 9 launch... nope
iPhone 16 launch... nope
Upgrading to new customer platform... not entirely
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on ā25-09-2024 22:47
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on ā25-09-2024 22:47
Passing an overdue account onto Moorcroft Debt Collection š
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on ā26-09-2024 20:03
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on ā26-09-2024 20:03
The DPD PIN issue seems to be gaining momentum ! š