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Vicky65
Level 1: Joiner
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Iā€™m trying to upgrade my phone but it says I can only recycle my phone but I have the switch up in my phone 

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MI5
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@Vicky65 

Trust me with this.

Do it in store. Way too many issues doing it online.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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So many problems returning the phone on switchup now

What was once a simple process instore has now been made  far too complex by O2

Customers end up paying for two phones and it seems there is no one capable enough in customer service to make the necessary amendments to the system

They seem to want to deal with incorrect bills on a month by month basis or by dealing with complaints that take weeks to get response

I see many tears of frustration in the coming weeks/months....

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MI5
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Name me one thing they HAVEN'T screwed up lately........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Message 5 of 8
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gmarkj
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@MI5 wrote:

Name me one thing they HAVEN'T screwed up lately........


Pixel 9 launch... nope

iPhone 16 launch... nope

Upgrading to new customer platform... not entirely

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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pgn
Level 77: Grand Master
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Passing an overdue account onto Moorcroft Debt Collection šŸ˜

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Oxonian
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The DPD PIN issue seems to be gaining momentum ! šŸ˜€

Message 8 of 8
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