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Upgrade

Dean7
Level 1: Joiner
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Hi ime wondering how I go about ending my monthly sim as I’ve upgraded with u guys and ime not sure my sim will auto renew wen I get my upgrade many thanks 

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gmarkj
Level 53: Renowned
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Who did you use to upgrade @Dean7 ?

If you upgraded with o2 directly then you carry on using the current sim card - unless you want to use 5G, in which case you need to swap to that one.

Using a 3rd party might have meant you took a new deal, in which case you need to call and ask for your number to move to the new sim.

Sim swap guide - Guide: Sim Swap: a mini guide 2017 update 

Customer services details - Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 53: Renowned
  • 7737 Posts
  • 86 Topics
  • 428 Solutions
Registered:

Who did you use to upgrade @Dean7 ?

If you upgraded with o2 directly then you carry on using the current sim card - unless you want to use 5G, in which case you need to swap to that one.

Using a 3rd party might have meant you took a new deal, in which case you need to call and ask for your number to move to the new sim.

Sim swap guide - Guide: Sim Swap: a mini guide 2017 update 

Customer services details - Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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