Upgrade

[Coral_]

I am trying to upgrade through my o2 app and it keeps saying “you started checking out...” but when I click on it it then says something went wrong . Please help

[Cleoriff]

Hi @Coral_ 

You need to call O2. You can place your order with them. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Coral_]

I’ve already done this and I’ve been told all different things , I think there’s something wrong with the app.

[Cleoriff]

@Coral_ 

Then delete the app and reinstall.

Any updates will be included in the new 'installation'.

[Coral_]

I have also done this , I’m so confused as to what has happened as I received my legal documents via email and I was about to pay for my upgrade and the error page comes up

[Coral_]

Looks like something went wrong

Give us a call us on 202 from your O2 mobile to complete your order.

Call 08442 020202 if you’re looking to join O2.

Create a new basket

Visit our homepage

[Bambino]

@Anonymous or @O2Emma can you please assist @Coral_?

[Anonymous]

@Bambino Thanks for the tag @Coral_ will private message you regarding the issues

[Coral_]

I've looked through my legal emails and there's a part I have to sign but how do I do this? 

[Bambino]

@Coral_ Reply to the private message from @Anonymous. Look on the upper right of this page.