on 30-12-2020 21:06
Hi, I have had a email off 02 saying i can upgrade from my 12month sim only contract to a phone device and they will pay the remaining of my contract early. when i go to my 02 to upgrade it doesn't have this offer there only 'sim only plans' any help please?
Solved! Go to Solution.
on 30-12-2020 21:10
Hi @LiamO
If you are unsure you need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 30-12-2020 21:10
Hi @LiamO
If you are unsure you need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 30-12-2020 21:20
on 30-12-2020 21:20
Anyone who meets the criteria can upgrade from a sim only to full refresh after 3 months.
You do not have to pay off your sim only if you upgrade to a full refresh with phone contract.