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Posts: 82,736
Topics: 576
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Registered: ‎04-01-2009

Re: Upgrade thru 3rd party

Level 1: Joiner
Posts: 8
Registered: ‎15-04-2020

Re: Upgrade thru 3rd party

OK but once I get the new phone can I definatley ring and pay off my old contract and migrate the number across?
Posts: 82,736
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Upgrade thru 3rd party

Yes you certainly can

I think you possibly misunderstood or the third party made an error

Posts: 112,367
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: Upgrade thru 3rd party

Yes you can @Swatts 

Just not now as it can't be an upgrade due to your current contract not being complete yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 8
Registered: ‎15-04-2020

Re: Upgrade thru 3rd party

OK thanks. Sorry but just want to b absolutely clear. I can take out a NEW CONTRACT now with 3rd party and once recd phone I can ring O2 and pay off my OLD CONTRACT and ask for my existing number be trfd to new phone?
Posts: 82,736
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009
Posts: 112,367
Topics: 565
Solutions: 14,991
Registered: ‎04-04-2012

Re: Upgrade thru 3rd party

I did explain all this on your other thread @Swatts thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 38: Lively
Posts: 2,036
Registered: ‎04-04-2012

Re: Upgrade thru 3rd party

@Swatts

Just so you are aware that there is no guarantee that o2 will allow you to have a second line, and the only way is to try and see what happens, and don't cancel the other line till you have the new phone in your hand and active.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 1: Joiner
Posts: 8
Registered: ‎15-04-2020

Re: Upgrade thru 3rd party

Oh no def won't b cancelling my existing contract until I have my new phone. Will prob just ring them to c wot charge is pay off early and c wot they say. 🤷