Solved: Upgrade

K12 · ‎10-06-2020

I want to upgrade my phone. This message shows on board: "we'll pay off the rest of your contract, even though it's not up until 01 April 2021" . What's mean that exactly? Can I have new phone with a new contract and keep my previous device as well? Thank you!

MI5 · ‎10-06-2020

@K12

Yes you can upgrade to a new phone on a refresh contract and keep your old phone to sell or pass on.

O2 will pay the upgrade fees to buy you out of your old contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-06-2020

@K12

Yes you can upgrade to a new phone on a refresh contract and keep your old phone to sell or pass on.

O2 will pay the upgrade fees to buy you out of your old contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

K12 · ‎10-06-2020

Thank you very much M15!

MI5 · ‎10-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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