Re: Upgrade

ryan95 · ‎18-04-2020

so I wanted to pay off my device and change to a sim only plan, put my PayPal details in when checking out and nothing has happened. It shows in my PayPal the money has gone out but no confirmation of the switch or anything? Any help please

MI5 · ‎18-04-2020

@ryan95

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ryan95 · ‎20-04-2020

Tried paying off my device over phone to 02 but kept declining card even though I have the funds, who's best to call about this?

jonsie · ‎20-04-2020

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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