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Catia
Level 1: Joiner
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on ‎17-04-2020 14:02

on ‎17-04-2020 14:02

Hi, I upgrade my phone 2 weeks ago and O2 was supposed to pay my last bill automatically. In my O2 page it said that my bill was paid. And today a received a message asking me to pay that same bill because its overdue. I'm confused and they don't answer the phones....
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jonsie
Level 94: Supreme
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on ‎17-04-2020 14:04

on ‎17-04-2020 14:04

keep try all the numbers

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Catia
Level 1: Joiner
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on ‎17-04-2020 14:05

on ‎17-04-2020 14:05

If its not stolen phones or leave O2 they hang up on me... I already tried 5 numbers...
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gmarkj
Level 66: Unequalled
In response to Catia
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on ‎17-04-2020 14:28

on ‎17-04-2020 14:28

just keep trying different options to get through to a person.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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