on 30-03-2020 19:57
Trying to upgrade my phone but now when I click on upgrade options the upgrades no longer appear
on 30-03-2020 20:00
have you made any changes to your account in the past 24 hours perhaps ? a sim swap ? a tarriff change? as that can temporarily disable the upgrade option for up to 24 hours
if you could provide some more information, how long have you had your current connection for? is it a refresh plan ? a simonly plan? a connection done via carphone warehouse or a 3rd party?
have you been able to proceed with upgrade options previously?
on 30-03-2020 20:27
on 30-03-2020 20:54
on 30-03-2020 20:55
on 30-03-2020 20:55
Sounds like that's the issue which should cler itself after your next bill is generated (It's the one change per month rule).
on 30-03-2020 21:10
Yes I've just spotted I can upgrade using the O2 Refresh (never used this function before) but when I click on a phone it comes up with an error messages saying the website has moved the address (or words to such effect). Have they perhaps taken it down as they can't really action upgrades at the moment? I wasn't really bothered about doing it, I was really just looking out of curiosity.
on 30-03-2020 21:11
on 30-03-2020 21:11
It's very possible @Teenie_jen