Re: Upgrade

Jake92 · ‎25-03-2020

Hi,

I have upgraded on O2 refresh as it said O2 would pay off my existing contract and allow me to take out a new phone. I continued to order my new handset and it is arriving tomorrow. However, logging onto My O2, my old phone is still there and it still has my existing contract details. How can i check that the refresh has been okay and that i will only have 1 bill. I dont what 2 contracts out at the same time.

Can someone help.

Thanks in advance

Jake

MI5 · ‎25-03-2020

@Jake92

Your account will switch over when your new phone is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎25-03-2020

Hi @Jake92

It may take some time for your My O2 to update. Keep checking. If any problem then contact CS Guide: How to find help & contact O2

Veritas Numquam Perit

Jake92 · ‎25-03-2020

Thank you!

Jake92 · ‎25-03-2020

Thank you! I will keep checking!

O2

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