Re: Upgrade

Garry · ‎08-03-2020

Hi there so since I can't get o2 live chat can anyone give me an update of my pre order and when I will receive it, getting a joke now

gmarkj · ‎08-03-2020

So @Garry, this is a customer community so we cannot see your account.
If you need an answer then you will need to call customer services on 202.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-03-2020

@Garry

The S20 is in very limited supply which is being made worse by restrictions due to the coronavirus.

Depending on when you pre ordered, you could be looking at 5 weeks to get your device.

O2 will keep you informed by email when they have some news to tell you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

djbsuffolk · ‎08-03-2020

You'll hear from O2 when they have some news - most likely the next email will be when it's dispatched - unless there is a further delay to let you know about

O2

Upgrade

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived