Solved: Re: Upgrade

Josie · ‎12-06-2019

After upgrading yesterday it has gone thro wrong, how do I cancel the upgrade? It’s put me on a contract which has no minutes so I can’t call o2

MI5 · ‎12-06-2019

@Josie

You can contact live chat from here http://www.o2.co.uk/contactus or preferably, if you can, call into your local O2 shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-06-2019

@Josie

You can contact live chat from here http://www.o2.co.uk/contactus or preferably, if you can, call into your local O2 shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Foddersin · ‎13-06-2019

Sounding like it's a SIM for tablet or mobile broadband being data only.
Speak to customer service to see if they can either change the plan to what you want or just tell them you want to return within your cooling off period.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK

MI5 · ‎13-06-2019

Yup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Upgrade

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Restricted service