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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @Ami
If it's a 12 month upgrade on us, you'll have to pay the difference in value for the damage on your phone, but if it's the end of a 2 year contract, the phone is yours and O2 won't care what condition it is in, but a recycle offer price will be low.
- 144166 Posts
- 634 Topics
- 27624 Solutions
Hi @Ami
If it's a 12 month upgrade on us, you'll have to pay the difference in value for the damage on your phone, but if it's the end of a 2 year contract, the phone is yours and O2 won't care what condition it is in, but a recycle offer price will be low.
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Ami, I hope the info above helps you understand your options better, but please do let us know what you decide to do and if you have any other questions!
We've got a little guide on upgrading here as well which might help you through this process, and a lot of great device reviews written by our members here to help you pick your next phone. Do you know which one you want already?
to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
