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Level 1: Joiner
Posts: 3
Registered: ‎02-05-2018
Accepted Solution

Upgrade

Hi,

 

I am doing an O2 Refresh trade in with my old Galaxy S8,  I wondered when I take it to the O2 shop whay i need to bring? (charger, headphones etc.) or just the actual phone.

 

Thanks in advance
Simon

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Anonymous
Posts: 0

Re: Upgrade

Hi @Sim79 all you need is the phone

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: Upgrade

And some ID  and proof of your address obviously @Sim79. They need to see the phone belongs to you as you could have just picked it up off the street....Smiley Wink

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Anonymous
Posts: 0

Re: Upgrade

They’ve never asked me for ID usually was just the password to my account 

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: Upgrade


@Anonymous wrote:

They’ve never asked me for ID usually was just the password to my account 


I suspect it's down to the individual store @Anonymous. I have been asked for ID twice at mine.

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Anonymous
Posts: 0

Re: Upgrade

That’s very true @Cleoriff mind you it might also be down to the fact that I know a couple of the staff at my local store & they deal with me when I upgrade 

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Posts: 90,023
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Registered: ‎14-01-2013

Re: Upgrade


@Anonymous wrote:

That’s very true @Cleoriff mind you it might also be down to the fact that I know a couple of the staff at my local store & they deal with me when I upgrade 


You see, you are a star in your own right @Anonymous Smiley Very Happy

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Anonymous
Posts: 0

Re: Upgrade

I must be considering I used to work with one of the aforementioned staff years ago😂

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Level 1: Joiner
Posts: 3
Registered: ‎02-05-2018

Re: Upgrade

Thank you all!  Looking forward to getting my S9+ grin

More info
 
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Posts: 104,491
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Registered: ‎04-04-2012

Re: Upgrade

They text your phone with a code to prove it's your phone so make sure your phone is still active when you first go into the store.
You can remove your sim and factory reset the phone once your identity has been verified.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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