Upgrade

[Anonymous]

Hi guys!

I'm due to upgrade next month. My bill came out on the 2nd of this month, due to pay on the 16th.
I've got a message on the o2 app saying "upgrade on us now". What does it mean? What should I pay or what shouldn't? Should I still have to pay this month device plan and the new phones also. Not really clear for me the procedure. Thanks for the answers

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this help thread about upgrading

https://www.o2.co.uk/help/pay-monthly/upgrading-your-device

and here (if on Refresh)  https://www.o2.co.uk/help/pay-monthly/o2-refresh-explained

[MI5]

You need to pay the device plan fully so if you still have one payment to make, that needs paying.
If you upgrade you won't have to pay any additional airtime payments as your contract will just continue to run with bills on the same dates.