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[Anonymous]

Due to the higher cost tariffs with o2 I have found a cheaper deal elsewhere.

My question will o2 price match as I am a long time customer

[PhoneChanger · Accepted solution]

Unlikely, but there is no harm in trying. You'll need to speak with Customer Service and ask for retentions. (assuming you are out of our minimum terms contract)

[MI5]

You can generally negotiate a small discount, say around £4.00 a month max.
So it depends on how much you are asking for really, but retentions and re-contracts is the way to go.