Upgrade to SIM only

[DB4]

My wife and I have 2 IPhone 11’s on contracts with O2. (REMOVED for my wife and REMOVED for me). Our contract has expired. I want to go to SIM ONLY as we are happy with our phones. 
I can’t get through the whole process online. I can’t get past the ‘Extras’ section.

On Saturday, in an online chat with one of your people (Tehseen) I was offered 30 GB of data, unlimited texts and calls on a 12 month contract for £8 per month for each phone.

Can someone please make this happen for both  of our numbers

[gmarkj]

This is a community of o2 customers, and is public, so please edit your post and remove your phone numbers @DB4 

If you are able to upgrade, it might be worth looking at somewhere like USwitch and following the steps to upgrade with them - they seem to have some good deals.

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[Oxonian]

@DB4 

The 30Gb of data plus unlimited minutes and texts for £8 per month is available from :-

Best SIM Only Deals | Compare Pay Monthly SIM Contracts | O2

https://www.o2.co.uk/shop/sim-cards/sim-only-deals

However, the deal ends on 6 December 2023. I suggest that you clear your temporary internet files etc and then try again.