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Level 1: Joiner
Posts: 2
Registered: ‎06-11-2018

Upgrade questions

Hi folks

 

Myself and my wife upgraded our phones yesterday to the P30 Pro, each phone had two gifts to claim, wireless ear buds and a fitbit type thing lol I didn't want to phone as it is not essential but just wondering how we claim these gifts.

 

Also our tarriffs updated yesterday when the devices were despatched. My wife picked 30GB data with hers and mine was 60GB data. When I logged in to myO2 app her data showed as 80GB, We had 50GB bolt ons on our current phones and it seems hers has carried over to the new tarriff but mine has been removed would anyone know why that would be?

 

Thanks

 

Kevin

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Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: Upgrade questions

@Kevin1 

Freebies need to be claimed via Huawai https://huaweipromo.co.uk/gb/en/pages/watchgtgift/promotion

For account questions you need to speak to O2 https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)