Upgrade queries

[Upgrade6]

I am due an upgrade, what is data rollover? Why has O2 suggested I have a new tarrif with more data when I don't use up my current allowance? If I upgrade online from previous experience O2 shops don't want to know if there is a problem, is this still the case?

[MI5 · Accepted solution]

@Upgrade6 

Data roll over is when any unused data from this month carries over to next month.

Only on certain tariffs with O2.

They always encourage you to buy more data as it's more profitable to O2

Shops or customer service should help you equally, although some franchise stores can be less interested if not bought from them unfortunately.

[Upgrade6]

Thanks for your quick reponse. I guessed what data rollover was but do these companies who say they will do it actually do it, am rather suspicious? Also guessed they want me to spend more for their benefit even though I never get near my limit, do they think we don't realise that their suggetion is what's best for them not the poor downtrodden customer? I will do more research before I mke a decision, pity they parted company wih Carphone Warehouse.

[MI5]

@Upgrade6 

I don't have a contract with data rollover so I can't say if they will honour it, but if advertised as such, legally they have to.

[Upgrade6]

Hi, think all this is academic now as every handset I look at is out of stock lol.