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Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018
Accepted Solution

Upgrade problems

Hey all, would be grateful for any help with an issue i have. Just upgraded from a galaxy 4s to a Huawei mate 20 pro, (i know... its been a while! lol) the problem is the screen has gone on the 4s so i cant do a sim swap, should i pop in to an 02 shop? Thanks for any advice you can give.

Posts: 88,221
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Upgrade problems

Yes @damski 

Any o2 shop will do it for free, but take ID if you can't receive a text to the old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Re: Upgrade problems

Ah, thank you very much @MI5, I appreciate the quick reply and it's nice to know there's a phone savvy person at the click of the mouse, all the 02 online guru's were busy, so thanks again for the help, i hope you have a good evening buddy.

Posts: 88,221
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Upgrade problems

It's my pleasure mate.
Pop back anytime and welcome to the forum Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)