Upgrade online v's in store?

[Anonymous]

Hi there,

I wonder if anyone could help or throw a link in my direction please? (I've had a hunt around - and used the search function - but couldn't find anything. I might just be being dim though!)

Can anyone tell me if I upgrade in store the tariffs and phone costs will be the same? For example online I'm being offered Iphone 5 16gb, 12 month contract with option to upgrade after nine months, contract cost £51 and phone cost £279.99. (If this isn't available in store I'll just order the phone from Apple and do a sim only contract - O2's online stock seems iffy at best.)

I've tried live chat but the CSR was not very helpful and wouldn't give me a straight answer, I've tried calling the upgrade line but got bored when I was still on hold after 18 minutes and my local shop's phone is ringing out, so I can't ask them. 

Any help at all would be appreciated, thank you

[perksie]

You could always phone the store and check.

http://www.o2.co.uk/storelocator

[Anonymous]

Thanks, I've tried them off and on since 9.30am this morning and still haven't had anyone answer the phone. The closest O2 shop is 45 mins/1 hour away, so it's not exactly easy to just pop in and ask sadly.

[MI5 · Accepted solution]

Usually you will get a better deal online than in store, however, be aware all online iPhone orders are been processed through Carphonewarehouse so you may get a better deal going directly to them instead.

[Anonymous]

Thank you - attached my brain and called a different shop and managed to speak with someone. If it helps anyone the shop does not offer a 12 month contract when you're upgrading.

I'll try the CPW shop and see if I can do a 12 month upgrade with them instore...and if not, I'll give up and buy the phone from Apple.

Thank you both for the help - much better than live chat or being on hold forever

[MI5]

Please hold.... Your message is important to us....Someone will be with you shortly.....

[Anonymous]

I thought the iPhone5 was only available on a 24 month contract only ? 

[Anonymous]

That's what the shop said too - but when I go into the upgrades bit online it offers me it on a 12 month contract and I was offered the same over the phone when I got through to O2 call centre this morning.

Don't imagine that helps much? I've been with O2 forever and a day if that makes any difference - around 10 years or so now I think.