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Hi @boban, is this something you're seeing in My O2, or did you talk to Customer Service?
We've got some more information that migth answer your question in our Apple Megathread:
Q. I'm due to upgrade now through Yearly Upgrade Programme. How do I do this?
A. So long as you've seen out at least 12 months of your contract, you can pre-order online or in-store. If pre-ordering online, you must choose the 'Click & Collect' store delivery option. When your new iPhone is ready for collection, you go to the store with your existing device where the store staff will process the upgrade for you.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
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Hmm... 4 months to go, and no sign of an "Upgrade on Us!" offer. Must be because I only have about 90 quild left to pay off my device plan... Or maybe I need one of those £50/month tarriffs with Yottabytes of data per month or summat!
Ah well, wait, like everyone else, I guess.
@pgn wrote:Hmm... 4 months to go, and no sign of an "Upgrade on Us!" offer. Must be because I only have about 90 quild left to pay off my device plan... Or maybe I need one of those £50/month tarriffs with Yottabytes of data per month or summat!
Ah well, wait, like everyone else, I guess.
The life of a cheapskate!
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S'good, innit? 😜
