Upgrade on us - misleading sales tactic.

[Anonymous]

Basically signed up for Refresh last year as the offer of being able to have the iPhone 6s Plus 30gb data and insurance all included plus a FREE upgrade after 12 months was awesome.

Decided it was worth paying more than I needed to in order to guarantee the latest handset in 12 months for free.

HOWEVER

Visited the store as advised by My O2 to get this FREE upgrade yesterday only to be told that I would have to pay the upfront cost on any new phone.

Now I dont know about you all but being told that my next upgrade is on us only to be told I have to pay money is misleading and surely constitutes misselling.

Stil waiting on my call back from customer support from yesterday too (was told would be called back in 1 - 1.5 hours.

[viridis]

The "free" part was that O2 would pay any difference on trade in, in order to pay off your device plan.
What did you expect? A free brand new iPhone 7?

[adamtemp64 · Accepted solution]

T& c very clear point 10 http://www.o2.co.uk/termsandconditions/archive/iphone/30gb-data-tariff-offer-with-purchase-of-iphone... you pay upfront fee 

[jonsie]

Please read thoroughly all t&c's before signing up for any deal. Too late to complain after... 

[Curr946]

As above, the upgrade free is simply relating to the old handset.

You could get a cheaper iPhone and skip the upfront fee

[adamtemp64]

@jonsie Agreed like I did and got my deal better than expected as got £15 extra off upgrade fee that was not expected as per t&c above 

[jonsie]

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@adamtemp64 wrote:

@jonsie Agreed like I did and got my deal better than expected as got £15 extra off upgrade fee that was not expected as per t&c above 

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@I would expect nothing less of you @adamtemp64