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Upgrade on O2, but can't do it via Third Party

andywoodrow
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Hiya,

 

My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract.  So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, they said that as my contract is over 45 days away they've not been approved by O2 to upgrade?  Seems a bit daft as I'm not moving away from O2 but would like to take their offer of an early upgrade for free.

 

Has anyone had this same situation and been able to do it?

Cheers

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MI5
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@andywoodrow 

The offer is only available if you upgrade to a refresh contract which is only available direct from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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You can only do it through O2 directly and by taking out a new Refresh contract.

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andywoodrow
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OK, no worries.  Thanks for letting me know 🙂 

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jonsie
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MI5
Level 94: Supreme
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thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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