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Upgrade on O2, but can't do it via Third Party

andywoodrow
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‎26-03-2020 20:22

‎26-03-2020 20:22

Hiya,

 

My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract.  So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, they said that as my contract is over 45 days away they've not been approved by O2 to upgrade?  Seems a bit daft as I'm not moving away from O2 but would like to take their offer of an early upgrade for free.

 

Has anyone had this same situation and been able to do it?

Cheers

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MI5
Level 94: Supreme
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‎26-03-2020 20:24

‎26-03-2020 20:24

@andywoodrow 

The offer is only available if you upgrade to a refresh contract which is only available direct from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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‎26-03-2020 20:24

‎26-03-2020 20:24

You can only do it through O2 directly and by taking out a new Refresh contract.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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andywoodrow
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‎26-03-2020 20:27

‎26-03-2020 20:27

OK, no worries.  Thanks for letting me know 🙂 

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jonsie
Level 94: Supreme
In response to andywoodrow
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‎26-03-2020 20:37

‎26-03-2020 20:37

You're welcome
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎26-03-2020 20:39

‎26-03-2020 20:39

:thumbsup:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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