Upgrade - item out of stock

[Taryn25]

I ordered an upgrade for Samsung Galaxy S20 FE orange on 6th January. At the time of ordering it said next day delivery - half an hour after ordering I recieved a message to say item out of stock and I'll recieve it soon.

It's nearly 2 weeks since ordering and I haven't heard anything more about when I will recieve the upgrade. I've checked the website and it is stating next day delivery for that device still, if so where is my phone?

[jonsie]

We have no idea on the community

The O2 system does not have a live stock version so phones always show as in stock

You need to call customer service for an update

numbers here

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